Refund Policy

At Stitchen It, we take pride in our work and want every customer to be satisfied.

Pre-Made Products

Refunds accepted within 21 days (3 weeks) of delivery. Must be unused and in original condition. Return shipping is the customer’s responsibility unless the item is defective.

Custom-Made Products

All custom items are final sale. Refunds or replacements are only issued if; there is a verified embroidery defect, and/or there is a confirmed customization error on our part. To request a review, contact shop@stitchenit.com with clear photos of the issue within 7 days of receiving the product.

We do not offer refunds for customer-approved design errors, improper care or washing, and normal wear and tear. We are not responsible for packages lost, stolen, or delayed once marked as delivered by the shipping carrier.

Stitchen It reserves the right to refuse any exchange/return for any reason. For all additional questions and product related inquiries please contact shop@stitchenit.com